How will I know my passport is ready?

You will receive an SMS or email notification. You can also check the status on eCitizen.

Can someone else collect my passport?

Generally, you must collect in person. Some embassies allow designated representatives with notarised authorisation.

Track Your Kenya Passport Application

Check the status of your Kenya passport application online. Track whether your passport is being processed, ready for printing, or available for collection.

How to Track Your Application

Visit the eCitizen Portal
Go to ecitizen.go.ke and log in with your registered email and password.
Navigate to "My Applications"
Click on "My Applications" or "Track Application" in your dashboard to see all your pending applications.
Find Your Passport Application
Locate your passport application using your application reference number. Click on it to see the current status.
Check the Status
The system will show your application status: Submitted, Under Review, Approved, Printing, Ready for Collection, or Dispatched to Embassy.

Application Status Stages

Status	Meaning	What to Do
Submitted	Application received by the system	Wait for review to begin
Under Review	Immigration officers reviewing your documents	Wait; may be contacted for additional info
Biometrics Pending	Waiting for your biometric capture	Book appointment at embassy if not done
Processing	Application approved, passport being produced	Wait for printing
Ready for Collection	Passport printed and available	Collect from processing centre or embassy
Dispatched	Passport sent to embassy abroad	Wait for embassy notification

Expected Processing Times

Application Type	In Kenya	From Abroad
New ePassport Application	10-14 working days	4-8 weeks
Passport Renewal	10-14 working days	4-8 weeks
Lost Passport Replacement	2-4 weeks	6-10 weeks
Emergency Travel Document	1-3 days	1-3 days

Times are approximate and may vary during peak periods or public holidays.

Alternative Ways to Check Status

Contact the Embassy

If you applied from abroad, contact the embassy where you submitted biometrics. They can check the dispatch status of your passport.

Find Your Embassy

Immigration Department

For in-Kenya applications, contact the Directorate of Immigration Services:

Phone: +254 20 2222022
Email: dis@immigration.go.ke
Visit: Nyayo House, Nairobi

Frequently Asked Questions

Processing times can vary. If your application has been under review for more than 6 weeks (in Kenya) or 10 weeks (abroad), contact the Immigration Department or your embassy for an update. They may need additional documents.

You will receive an SMS or email notification when your passport is ready for collection. You can also check the status on eCitizen. For applications from abroad, the embassy will contact you when the passport arrives.

Generally, you must collect your passport in person with a valid ID. Some embassies allow collection by a designated representative with a notarised authorisation letter and copies of both IDs. Contact your embassy to confirm their policy.